What is 360-Degree Feedback - Meaning and Purpose
360-degree Feedback is a performance evaluation method where employees receive anonymous feedback from multiple sources within the organization. This includes peers, subordinates, supervisors, and sometimes even external stakeholders such as customers. The feedback covers various aspects of an employee's performance, skills, and behavior, providing a comprehensive view of their work.
Process
The process involves collecting feedback through surveys or questionnaires, which are designed to gather insights into the employee's strengths and areas for improvement. This feedback is then compiled and presented to the employee, often accompanied by a development plan to address any identified gaps.
Managers: Provides a supervisor's perspective on the employee's work.
Peers: Offers insights from colleagues on teamwork, collaboration, and communication.
Subordinates (if applicable): Provide feedback from direct reports on leadership and communication style.
Clients/Customers (optional): Incorporates feedback from external stakeholders on the employee's customer service or project delivery.
Purpose
* Provides a more well-rounded view of an employee's performance beyond just a manager's perspective.
* Helps identify strengths and weaknesses across different work relationships.
* Supports employee development by highlighting areas for improvement and areas to leverage existing skills.
Benefits
It is particularly valued for its ability to provide a holistic view of an employee's performance, which can lead to more balanced and effective personal and professional growth. Also the following:
- Increased self-awareness for employees.
- Improved communication and collaboration within teams.
- Identification of training and development needs.
- Supports a culture of continuous feedback.